This Refund Policy explains the circumstances under which users of    TikLive.site ("TikLive", "we", "our", or "us") may request a refund for    subscription payments.

    By purchasing a TikLive subscription, you acknowledge and agree to this Refund Policy,    together with our Terms of Service and Privacy Policy.

1. 14-Day Refund Period

    Eligible refund requests must be submitted within 14 days from the date of the    applicable payment.

    Refunds are only available when the request meets one of the eligible circumstances described    in this policy.

    A request submitted after the applicable 14-day period may not be eligible for a refund.

2. Eligible Refunds

    A refund may be issued when a payment problem covered by this policy has occurred.

2.1 Duplicate Charges

    If you were charged more than once for the same subscription or transaction due to a    duplicate payment, you may request a refund for the duplicate charge.

    The refund applies to the duplicated payment and does not necessarily result in cancellation    of the underlying subscription.

2.2 Paid Subscription Not Activated

    If you successfully completed a subscription payment but the corresponding subscription was    not activated on your TikLive account, you must contact our support team so that we can    investigate the payment and subscription status.

    We will make reasonable efforts to verify the payment and activate the subscription or resolve    the issue.

    If the subscription cannot be properly activated or the issue cannot be resolved, the payment    may be eligible for a refund, subject to verification and the applicable 14-day period.

3. How to Request Support or a Refund

    If you experience a payment or subscription problem, you should contact the TikLive support    team as soon as possible.

    When contacting us, you should provide sufficient information to allow us to identify the    transaction, such as:

   
• Your TikLive account email address;
   
• The date of the payment;
   
• The subscription plan purchased;
   
• The payment or transaction reference, when available;
   
• A description of the problem;
   
• Any relevant evidence of the payment issue.

    We may request additional information when reasonably necessary to verify the transaction and    determine whether the request qualifies under this Refund Policy.

4. Non-Refundable Situations

    Refunds are not provided for requests that do not meet the eligibility requirements described    in this policy.

    This includes situations where the TikLive service is functioning as intended but the user is    unable to use a feature because of their own device, software, internet connection,    configuration, or eligibility requirements.

4.1 Device or Hardware Limitations

    TikLive provides browser-based interactive games and related functionality. Users are    responsible for ensuring that their computer or device is capable of running the games and    features provided by the platform.

    TikLive is not responsible for performance problems, incompatibility, crashes, lag, or inability    to use the games caused by insufficient hardware resources or unsupported devices.

    Purchasing a subscription does not guarantee that TikLive games will run properly on every    computer or device.

4.2 Screen Sharing and Streaming Requirements

    Certain TikLive features may require the user's computer to support screen capture, screen    sharing, browser-based streaming, or other technical functionality.

    TikLive is not responsible if the user's computer, operating system, browser, network, or    hardware does not support the required screen-sharing or streaming functionality.

4.3 TikTok LIVE Studio Requirements

    Some TikLive functionality may require compatibility with TikTok LIVE Studio or other    streaming software and technologies.

    Users are responsible for ensuring that their computer and software meet the applicable    requirements for TikTok LIVE Studio, including hardware, operating system, network,    permissions, and other requirements established by TikTok.

    TikLive is not responsible if a user's computer does not meet TikTok LIVE Studio requirements    or if TikTok does not make LIVE Studio or related streaming functionality available to the    user's account or device.

4.4 TikTok LIVE Eligibility

    Purchasing a TikLive subscription does not guarantee that your TikTok account is eligible to    start or host LIVE broadcasts.

    TikTok may impose its own eligibility requirements, restrictions, regional limitations,    account requirements, age requirements, or other conditions for accessing LIVE functionality.

    TikLive is not responsible if a user purchases a subscription but their TikTok account does    not meet the requirements necessary to broadcast LIVE.

4.5 TikTok Account Restrictions or Suspensions

    TikLive is not responsible for restrictions, suspensions, limitations, or termination of a    user's TikTok account resulting from the user's use of TikTok, TikLive, or any other service.

    If a user's TikTok account is restricted or suspended because the user violated TikTok's    policies, community guidelines, terms, or other requirements, the user is not entitled to a    refund solely because of that restriction.

    Users are responsible for using TikLive and connected TikTok accounts in accordance with    applicable TikTok policies and our Terms of Service.

5. User Misuse and Account Suspension

    If a user's TikLive account is suspended or terminated because the user violated our Terms of    Service, attempted to circumvent subscription limits, abused the platform, engaged in    fraudulent activity, or otherwise misused the service, the user may not be entitled to a    refund for the affected subscription.

    This includes, without limitation:

   
• Attempting to bypass subscription limits;
   
• Using unauthorized methods to access premium games;
   
• Manipulating usage statistics or platform data;
   
• Creating accounts to circumvent restrictions;
   
• Exploiting software vulnerabilities or bugs;
   
• Using unauthorized automation or software;
   
• Engaging in fraudulent or abusive activity.

6. Third-Party Service Failures

    Certain TikLive features depend on third-party services, including TikTok, Google, Stripe,    hosting providers, infrastructure providers, streaming technologies, and other external    services.

    Temporary problems caused by a third-party provider do not automatically qualify for a refund.

    When a third-party service experiences an outage, API change, maintenance period, rate limit,    authentication problem, policy change, or other technical issue, TikLive will make reasonable    efforts to investigate the problem and restore affected functionality as soon as reasonably    practicable.

    Where a problem is caused by a third-party service and TikLive is unable to directly resolve    it, we cannot guarantee a specific resolution time.

7. Internet Connection and Local Configuration

    Users are responsible for maintaining a suitable internet connection and properly configured    hardware and software for using TikLive.

    TikLive does not provide refunds solely because a user experiences problems caused by:

   
• Slow or unstable internet connections;
   
• Insufficient bandwidth;
   
• Unsupported browsers;
   
• Outdated operating systems;
   
• Insufficient computer resources;
   
• Incorrect browser permissions;
   
• Incorrect streaming configuration;
   
• Firewall or network restrictions;
   
• Other local technical limitations.

8. Subscription Cancellation

    Users may cancel their subscription according to the cancellation options provided by TikLive    or the applicable payment provider.

    Cancellation of a subscription does not automatically qualify the user for a refund.

    Unless otherwise required by applicable law or expressly stated in this policy, cancellation    generally prevents future renewal rather than refunding a previous payment.

9. Refund Processing

    When a refund is approved, we will initiate the refund through the applicable payment    processor, such as Stripe.

    The time required for the refunded amount to appear in the user's account may depend on the    payment provider, bank, card issuer, or other financial institution.

    TikLive cannot guarantee the exact date on which a financial institution will make the refunded    amount available.

10. Refund Decisions

    Refund requests are reviewed based on the payment records, subscription status, account    activity, technical information, and circumstances associated with the request.

    We reserve the right to reject refund requests that do not meet the requirements of this policy    or that appear to involve abuse, fraud, manipulation, or misuse of the refund process.

    Nothing in this policy limits any mandatory consumer rights or refund rights that cannot legally    be excluded under applicable law.

11. Changes to This Refund Policy

    We may update this Refund Policy from time to time to reflect changes to our services,    subscription plans, payment providers, legal requirements, or business practices.

    When changes are made, we may update the "Last updated" date displayed at the beginning of    this policy.

12. Contact

    If you experience a payment problem, subscription activation problem, duplicate charge, or    another issue covered by this policy, please contact the TikLive support team through the    contact information provided on the TikLive website.

    TikLive.site
    Interactive gaming platform for TikTok LIVE creators